Refund Policy
1. 30-Day Satisfaction Guarantee
We want every customer to feel fully confident shopping with us. If for any reason you’re not completely satisfied with your purchase, you may request a full refund within 30 days of the date your order was delivered. No pressure, no hassle—your experience matters to us.
All items qualify for this guarantee, whether they are unused, lightly tried, or opened. We review all refund requests with fairness, clarity, and customer-first consideration.
2. Clear, Honest, and No-Hidden-Terms Refund Policy
Our refund promise applies to every product we offer. There are no restricted categories, hidden requirements, or complicated exclusions. If you’re unhappy with your purchase for any reason, you’re eligible for a refund—simple and straightforward.
3. How to Request a Refund
To begin the return or refund process, please contact our support team at [email protected]. Include your order number and a brief explanation of the reason for your request. Our team will reply promptly with next steps and instructions on where to send your return, if applicable.
4. Sending Your Item Back
Please ship your return to the following address:
992 S 4th St Ste 100-453 Brighton CO 80601 US
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. In qualifying cases, we will issue a prepaid return label or reimburse the cost of return shipping after verification.
For your protection, we recommend sending returns via a trackable shipping service to ensure the package reaches us safely.
5. Refund Processing Timeline
Once your returned item reaches our facility, it will be inspected to confirm its condition. After approval, your refund will be issued to your original payment method within approximately 1–5 business days.
Depending on your bank or card provider, it may take an additional 7–10 business days for the refunded funds to appear in your account. You will receive an email notification as soon as your refund has been processed.
6. Items That Arrive Damaged, Defective, or Incorrect
If your order arrives damaged, incorrect, or not as expected, please notify us within 7 days of delivery at [email protected]. Include your order number, a short description of the issue, and clear photos of both the product and the packaging.
After reviewing the information, we will either send a replacement at no cost or provide a full refund, including coverage of any necessary return shipping. We aim to resolve these situations quickly and fairly.
7. Additional Support
If you need help with a return, refund status, or any other question, our customer service team is here to assist you. Contact us anytime at [email protected], and we’ll get back to you as quickly as possible—typically within 24 hours.